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Crowdsourcing designs for the people’s car


It’s the most innovative Web 2.0 endeavor the automotive industry has ever seen. Volkswagen is inviting the online community to design the vehicle of the future and share their ideas directly with the car giant, via a specially developed social-media platform.
The response has been immense: “It has been all we expected and more,” according to VW Marketing Manager Sven Neumann.
“The people’s car project” (“Volkswagen” in German literally means “the people’s car”) has already drawn 30 million unique visitors to its website. 300,000 users have registered, submitting almost 100,000 designs, ideas and suggestions. The huge number of participants and contributions has surprised even Volkswagen itself.
Of course, a state-of-the-art IT infrastructure was key to the campaign’s success – and this is where T-Systems came in, providing servers and lending its extensive expertise. Based on open-source software, the dynamic solution allows Volkswagen to rapidly scale up resources at short notice. “The computing power keeps step with the campaign as it grows,” explains IT Manager Günther Braun. Local factors presented a challenge: Internet services in China are split across two providers, one for the north and one for the south of the country. T-Systems has designed its data center operations accordingly, meaning all users are served on a single platform. And in 2012, Volkswagen intends to expand the platform to enable the generation of ideas and input in other fields.

Caught in the act

Deutsche Telekom’s experts deploy this technique, too – to trick hackers and gather information on cyber attacks.
“The systems we use are designed to appear interesting, and are unprotected. As honeypots, they distract attackers and divert them to areas where they can’t cause any damage, and we can observe their activities,” explains Dr. Markus Schmall, Vice President Security IT Services and Applications at Deutsche Telekom. On busy days, the honeypots issue more than 30,000 alerts. In one quarter of 2011 alone, the systems discovered more than 1,000 new malware signatures.
Attacks, viruses and Trojans are constantly evolving and becoming increasingly sophisticated. And professionals on the hunt for hackers need to improve their success rates, too. Deutsche Telekom already
operates more than 30 honeypot systems – many of them for web applications. And special traps are in place that emulate IOS and Android operating systems to monitor attacks on cell-phone networks. Deutsche Telekom uses the data gathered to identify compromised portals and systems, generate IP block lists, and safeguard portals that are accessible to external users.
“We also deploy highly efficient security information and event management (SIEM) systems to spot attacks as quickly as possible,” states René Reutter, Head of ICT Security at T-Systems. SIEM systems are used to manage a variety of events reported by security components. And to collect and consolidate security-related information across all IT operations. T-Systems’ Security Operation Center (SOC) leverages this technology to monitor enterprises’ entire ICT systems and network components around the clock.

UNIX makeover

CNP UniCredit Vita
After relocating its corporate headquarters to a new building in Milan, the city of fashion, Italian life insurance company CNP Unicredit Vita is now exchanging its legacy IT landscape for a leading-edge UNIX platform.
The new agreement with T-Systems Italia includes operation and management of the UNIX environment, administration of physical data backup, monitoring services and disaster recovery. The highly complex Re-Hosting project ran for 10 months – with good results from the feasibility study to implementation.
“The quality of the end-to-end services we receive benefits us,” says Filippo Del Boca responsible for IT at CNP UniCredit Vita. “The system performs well in terms of increased flexibility, faster response times and lower costs.” What’s more, the financial services player will be able to dramatically reduce total cost of ownership (TCO) for its IT landscape.

Rapid Access to medical records

medical records
Hospitals rely heavily on cutting-edge IT technology for a range of activities – from accessing patient records to diagnosis and treatment. That’s certainly true for large health centers like the Inselspital hospital in Bern, with its 7,000-strong team. The traditional call of “Scalpel please, nurse!” is being replaced by requests for PDAs, scanners and tablet PCs.
And it’s increasingly common for medical professionals making their rounds to have access to digital medical records. What’s more, they can view x-rays via the web, and use locating systems to track equipment on site. For more than a decade, the Swiss hospital has been collaborating with T-Systems. Inselspital benefits from a range of IT infrastructures, from network to storage to desktop systems. “The requirements of hospitals and the health sector are constantly changing – we need to be highly flexible and leverage the latest technologies,” says CIO Martin Graf.
He recently entrusted the Deutsche Telekom subsidiary with the operation of data storage for the hospital’s picture archiving and communication system (PACS). Radiology images were previously archived in a heterogeneous environment. Now T-Systems’ experts have migrated them to a new high-performance storage system from virtualization player NetApp. All data was continuously available throughout the project – because healthcare never stops.

Breaking new ground in South Africa – with operational intergration

SASOL, South Africa’s leading energy and chemicals company, is a true pioneer. It is the only company in the world to have commercialized gas-to-liquids technology on two continents, and is pursuing ground-breaking research on synthetic fuels and next-generation catalysts. So it should come as no surprise that it is also on the leading edge when it comes to ICT outsourcing.
Three years ago, the nimble giant decided to consolidate and outsource its entire ICT landscape – and chose a highly innovative approach.
Instead of going for an end-to-end contract with a single provider, it broke up services into “bundles”, and selected a best-in-class vendor for each one. But it didn’t stop there. Sasol also outsourced the management of this complex multi-sourcing deal to an external partner: T-Systems South Africa.
In addition, it tasked the provider with the desktop management and application management & Modernization Services bundles.
In its role as operational integrator, the Deutsche Telekom subsidiary ensures that all services delivered by external providers comply with the contract.
If an SLA is not met, its experts conduct an investigation and provide suggestions for improvement, all in line with ITIL methodologies. And recently, Sasol implemented an electronic catalogue for request management. A knowledge management solution delivered by T-Systems dovetails with this platform.
Together, these solutions streamline processes associated with handling and fulfilling requests – making life easier for Sasol employees and allowing them to focus on the company’s core competency: forging new paths in the petrochemicals space.
Having recognized the many benefits and vast potential of multi-sourcing contracts, T-Systems has been busy streamlining and standardizing its services in this space. Today, operational integration is an element within its Application Management & Modernization offering.

Computing services for 14,000 users

Old Mutual
Old Mutual is an international long-term savings, protection and investment Group.
Originating in South Africa in 1845, the Group provides life assurance, asset management, banking and general insurance to more than 15 million customers in Europe, the Americas, Africa and Asia.
Old Mutual and T-Systems in South Africa have agreed an IT infrastructure management deal extending the existing relationship, originally signed in 2008, to 2019. The deal will help set up processes to reduce Old Mutual’s operating costs over the seven year period and provide the organization with a platform for innovation that supports its long-term savings (LTS) strategy.
The contract includes the delivery of IT support services, such as a global service help desk, mainframe, storage and end-user computing services for 14,000 users of Old Mutual and Mutual & Federal in South Africa. Support for other emerging markets such as Africa, Colombia and Mexico will be considered in the future in order to align with Old Mutual’s business strategy.
Richard Boynett, Chief Information Officer for Old Mutual Long-Term Savings IT, says: “This partnership will accelerate Old Mutual’s ability to deliver on its commitment to improving customer service and increasing IT operational efficiency.”

Germany’s employment agency deploys new monitoring solution

Germany's employment agency
2,200 IT specialists, three data centers, 160,000 connected desktops, 11,400 servers, over 100 IT-supported processes:
the German Federal Employment Agency (BA), based in Nuremberg, is the country’s largest government agency and manages a multi-billion euro budget.
BA needs a powerful, reliable systems infra structure. Not least, because providing day-to-day support to job seekers requires high-performance IT. As part of its “enduser experience monitoring” project, BA aims to complete the basic implementation of a new solution by fall of this year. The agency’s goal is to enable comprehensive monitoring of the performance and availability of key IT-supported processes related to A2LL (benefits for the long-term unemployed).
T-Systems has assumed end-to-end responsibility, including implementation, for the solution which is based on monitoring software from Compuware. The tool will make it possible to pinpoint glitches in A2LL and other key processes more rapidly. This, in turn, will support more efficient resource allocation and accelerated, targeted troubleshooting.
To ensure continuous visibility into availability and performance of the IT infrastructure, active monitoring robots will simulate typical work tasks, while passive client agents analyze the IT systems.

Police station to go

German police officers
Increasingly, German police officers can be seen with a new accessory: a special suitcase that enables them to collect data, take fingerprints and run checks – on the move.
What’s more, they can quickly and easily scan machine readable zones (MRZ) on old-style German identity cards and capture RFID chips from the newer ID cards.
The suitcase, developed by T-Systems, contains all the hardware and software that police officers on patrol need.
Data is sent via a secure VPN connection to a central computer at head office so it can be processed and, if necessary, compared with existing records. The public safety workers have switched slow, error-prone voice radio communications for smooth, digital data connections. And because they now do more on the move, police can cut travel back and forth to HQ, reducing carbon emissions and allowing officers to concentrate on core tasks.
So whether they’re carrying out border patrol, large-scale operations or cruising their precincts, law enforcement teams benefit from fast and flexible IT.

Wiesbaden’s government records are going digital

Wiesbaden’s electronic records
The city of Wiesbaden is entering the digital age – and gradually phasing out paper-based processes and records at the treasury and tax department and the office for social work in favor of electronic formats.
The new technology will lead to faster processing of inquiries, applications and other tasks, as well as greater transparency and enhanced availability of information.
What’s more, time-consuming searches through paper files will become a thing of the past.
The solution ensures that processes are securely archived and it considerably reduces the physical space required to store records. Existing processes will be integrated – to varying degrees – into the digital solution by means of the Microsoft Biz Talk process manager.
Digitization also expedites the exchange of records between internal departments and external government agencies. As a result, tasks can be performed more efficiently and citizens enjoy better service.
T-Systems is responsible for implementation of the electronic archiving solution. First, a prototype was put through its paces in a test environment, where processes were simulated and, thanks to the support of various departments, continuously improved. The initial phase of the project will see the first 600 government employees deploying the system. Similar roll-outs are planned for all local agencies within the Wiesbaden municipality.
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